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Dealer Expectations in Phoenix, AZ

If you’re a dealer in the metro Phoenix or Mesa, AZ area and want Steel Advantage Security Doors, Gates, and Patio to install the products you sell, this is what you can expect from us:

  • Initial training will be available for you and your team – at your facility.
  • Additional and ongoing training will be available at our facility.
  • All of our products are top of the line quality and our customer service is superb.
  • You will be able to pass on our great warranties to your customers.
  • No credit check or company financial information is required – only a credit card.
  • Your Initial Start-up Kit will include: Small sample door, color chips, brochures, etc.
  • You will be supplied with a thumb drive providing: Editable Sales Manual, Photos for Website, Order forms and other various information and forms.
  • Display doors are available at a cost of $300 each, any design. Custom displays available.

Once you’ve completed a sale, this is what happens:

  • You will fax in your order on the order sheet as shown in your training and manual.
  • Your order will be reviewed and processed unless an error or omission has occurred.
  • We will process your order and a 50% deposit against your credit card on file.
  • A copy of the charge will be faxed to you showing the customer name and a receipt copy.
  • The customer will be contacted by our support staff to schedule a measurement appt.
  • When the job measure has been completed an installation date will be scheduled.
  • A notice of the installation date scheduled will be faxed to you.
  • From order placement to actual installation is generally 3-4 weeks depending on season.
  • Service calls – We will contact the customer to schedule within 48 hours after notice.

When we show up for the measurement appointment, here’s what we do:

  • Our Rep will schedule a time to talk with the customer and measure for the product. If the customer is not available at time of measure, contract info will be confirmed by phone.
  • All required build measurements will be taken and the keyway type will be confirmed.
  • If the customer requests any changes from the original order you provided to us, our Rep will forward the info to you so you can update your order request and fax it back to us.

Ready to learn more? Contact us or fill out our dealer form and we’ll get right back to you!

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